YOUR SAFETY MATTERS TO US

On April 12, 2020, METROPOLE shared the 5-day rule based on the protocols from a webinar by CINET to keep customers and the staff safe from COVID-19
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On 27May2020 METROPOLE obtained updated Information from the AMERICAN INDUSTRIAL HYGIENE ASSOCIATION that provided basis to reduce isolation time of items from 5-days to 3-days. On 30May2020, the 5-day rule was modified after correspondence with leading Infectious Disease Specialists Dr. Edsel Maurice Salvana and Dr. Benjamin Co.
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On January 06, 2021, a compilation of studies was published by the ROYAL SOCIETY PUBLISHING regarding โ€œ๐—ฆ๐˜‚๐—ฟ๐—ณ๐—ฎ๐—ฐ๐—ฒ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—ฎ๐—ป๐—ฑ ๐˜ƒ๐—ถ๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—ผ๐—ณ ๐—ฐ๐—ผ๐—ฟ๐—ผ๐—ป๐—ฎ๐˜ƒ๐—ถ๐—ฟ๐˜‚๐˜€๐—ฒ๐˜€โ€. On the report is a chart (figure 4) which collates the survival of different types of coronaviruses under different conditions and different surfaces. Among the materials studied are: Cloth: 24Hours [SARS-Cov2] Plastics: 72Hours (SARS-Cov2) [Buttons, labels, polyester, etc] It is a LONG technical compilation with all the references provided. Read More
The published report was fact checked by our medical consultants for 30days and having passed the test of time has been adopted as the basis for the isolation policy implemented at METROPOLE. The medical consultants approved the implementation of the isolation time of 48Hours.
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48-HOUR ISOLATION POLICY

  1. Customer must bring items in sealed plastic bags.

    - items in hampers, ecobags, and other porous packaging will not be received.

  2. At receiving, ITEMS WILL NOT BE INSPECTED.. Items will only be weighed but not counted or sorted to prevent the COVID from becoming airborne.

    - Please pack clothing items separately from Comforters, Blankets, and bed sheets.

  3. Day 2 - All items will be isolated at room temperature to ensure that the COVID virus has been made inactive.

  4. Day 3 - the items will be processed. Packing date shall be recorded on the plastic bag.

  5. Day 4 - Items will be ready for claiming.

Using time to inactivate the virus(48-Hour isolation policy), allows METROPOLE to reduce the amount of chemicals used which may damage customer items and harm your health in the long term.

Like everyone, we dream when we can go back to normal. But for now, we implement safety protocols to keep you and the staff safe!

Frequently asked questions

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1. WHY NO COUNTING of ITEMS when RECEIVED?
The CDC has stated that for โ€œLinens, Clothing, and Other Items that Go in the Laundry. In order to minimize the possibility of dispersing virus through the air, do not shake dirty laundryโ€. We do not count items upon receipt to avoid the possibility for the virus to become airborne.
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2. WHY ISOLATE ITEMS FOR 48-HOURS?
Items are isolated for 48Hours to make the virus inactive and avoid the virus from becoming airborne when sorted before loading into the machine. The protocol is based on the compilation of studies published by the ROYAL SOCIETY PUBLISHING regarding โ€œ๐—ฆ๐˜‚๐—ฟ๐—ณ๐—ฎ๐—ฐ๐—ฒ ๐—ถ๐—ป๐˜๐—ฒ๐—ฟ๐—ฎ๐—ฐ๐˜๐—ถ๐—ผ๐—ป๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ถ๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐˜† ๐—ผ๐—ณ ๐—ฐ๐—ผ๐—ฟ๐—ผ๐—ป๐—ฎ๐˜ƒ๐—ถ๐—ฟ๐˜‚๐˜€๐—ฒ๐˜€โ€ which tabulated on chart (figure 4) the survival of different types of coronaviruses under different conditions and different surfaces.
- Cloth: 24Hours (SARS-Cov2)>
- Plastics: 72Hours (SARS-Cov2) [Buttons, labels, polyester, etc]
Note: Clothing items have plastic and metal buttons and accessories. Isolating items for 48Hours is intended to make inactive any virus in apparel.
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3. WHY SELF SERVICE option has been SUSPENDED?
We are avoiding a scenario wherein a customer accidentally shakes dirty laundry while loading in the washer, resulting to the virus to become airborne and pose a health hazard to all.
POST HANDLING: For customers who are part of the high risk group or have comorbidities, as added precaution, the customer may isolate items after wash-dry-fold service in the plastic packaging for 48-Hours under room temperature to safeguard against COVID.

We accept that our safety protocols may be proven WRONG, but cannot afford that the protocols are proven RIGHT and knowingly exposed our customers and staff to harm.

Services We Offer

We make Life a little easier by providing ALL Laundry Services under one roof. All METROPOLE branches offer the following services.

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No Need to get TIRED, No need to SORT, WAIT, FOLD. Our service is per Kilo and Guaranteed ready within 36-Hours during weekdays or receive 5.00Kg FREE on your next service.
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METROPOLE is the 1st Lagoon Certified Laundry in the Philippines. The Lagoonยฎ system is offered by METROPOLE to care for your wool sweater, blouses and shawl because Lagoonยฎ is the 1st water based system to be approved and endorsed by Woolmark, the worldโ€™s leading name in wool textiles.
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Large items like curtains, seat covers, and area carpets is not a problem with METROPOLE as we operate our own central laundry facility to handle the servicing of large laundry items.
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Guaranteed NO Shrinkage, NO Fading, NO Bad Odor of your Barong, Blazers, Coat, Pants, Shirt, Blouse, Jacket, Beaded Dress and even Wedding Gown.
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Avoid bad odor, discoloration and cracking on your leather jackets, pants, dresses, skirts, gloves and race suits with METROPOLEโ€™S Leather Care service.
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Refresh, clean, and sanitize your favorite teddy bear and stuffed toy with METROPOLEโ€™s plush toy cleaning technology. No teddy is too large; we can process all sizes and shapes, even life-sized mascots!
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Have clean sneakers for only P300.00 with the Philippinesโ€™ 1st Ultrasonic Sneaker Cleaning service.
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Commercial accounts like spas, hotels, inns, and factories requiring laundry service are accepted by METROPOLE either per Kilo price or per piece depending on the volume.
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Our Discount Programs are designed to match the size of Your Family.
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LaundREWARD

LaundREWARD is Metropoleโ€™s Customer Program to reward Regular Customers of the Wash-Dry-Fold Service.

Hereโ€™s how to claim your rewards:

  • Click the Sign Up button below and fill out the information.
  • Make sure you have a LaundREWARD card or claim one after availing laundry service under Wash-Dry-Fold at your patronized Metropole branch.
  • To earn points, present your LaundREWARD card to the attending Branch personnel every time you avail one of these services:

    • Service Under Wash-Dry-Fold per Kilo.
    • Services under Family Plus.
    • Comforters and Household items individually weighing a maximum of 3 Kilos.

    Points will be recorded based on their equivalent in Kilos.

  • Accumulate enough points.
  • Present your LaundREWARD card to avail your rewards!
Branch Network
We offer our services to different areas here in Metro Manila. Visit a Metropole branch near you!