Using time to inactivate the virus(48-Hour isolation policy), allows METROPOLE to reduce the amount of chemicals used which may damage customer items and harm your health in the long term.
Like everyone, we dream when we can go back to normal. But for now, we implement safety protocols to keep you and the staff safe!
Frequently asked questions
1. WHY NO COUNTING of ITEMS when RECEIVED?
The CDC has stated that for “Linens, Clothing, and Other Items that Go in the Laundry. In order to minimize the possibility of dispersing virus through the air, do not shake dirty laundry”. We do not count items upon receipt to avoid the possibility for the virus to become airborne.Read More
2. WHY ISOLATE ITEMS FOR 48-HOURS?
Items are isolated for 48Hours to make the virus inactive and avoid the virus from becoming airborne when sorted before loading into the machine. The protocol is based on the compilation of studies published by the ROYAL SOCIETY PUBLISHING regarding “𝗦𝘂𝗿𝗳𝗮𝗰𝗲 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗶𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗼𝗳 𝗰𝗼𝗿𝗼𝗻𝗮𝘃𝗶𝗿𝘂𝘀𝗲𝘀” which tabulated on chart (figure 4) the survival of different types of coronaviruses under different conditions and different surfaces.- Cloth: 24Hours (SARS-Cov2)
>- Plastics: 72Hours (SARS-Cov2) [Buttons, labels, polyester, etc]
Note: Clothing items have plastic and metal buttons and accessories. Isolating items for 48Hours is intended to make inactive any virus in apparel.Read More
3. WHY SELF SERVICE option has been SUSPENDED?
We are avoiding a scenario wherein a customer accidentally shakes dirty laundry while loading in the washer, resulting to the virus to become airborne and pose a health hazard to all.
POST HANDLING: For customers who are part of the high risk group or have comorbidities, as added precaution, the customer may isolate items after wash-dry-fold service in the plastic packaging for 48-Hours under room temperature to safeguard against COVID.
We accept that our safety protocols may be proven WRONG, but cannot afford that the protocols are proven RIGHT and knowingly exposed our customers and staff to harm.