We want it to be WRONG but we cannot risk if it is RIGHT
Frequently asked questions
1. WHY NO COUNTING of ITEMS when RECEIVED?
The CDC has stated that for “Linens, Clothing, and Other Items that Go in the Laundry. In order to minimize the possibility of dispersing virus through the air, do not shake dirty laundry”. We do not count items upon receipt to avoid the possibility for the virus to become airborne.Read More
2. WHY ISOLATE ITEMS FOR 3-DAYS?
The AIHA has stated that “Some porous materials (e.g., apparel) may be challenging to disinfect, and could become damaged during the disinfecting process. If items cannot be disinfected, consider isolating the items as follows:- Isolate paper/cardboard materials for at least 24hours.- Isolate plastic and stainless steel for at least 3 days.
Note: Clothing items have plastic and metal buttons and accessories. Isolating items for 3days is intended to make inactive any virus in apparel.Read More
3. WHY SELF SERVICE option has been SUSPENDED?
We are avoiding a scenario wherein a customer accidentally shakes dirty laundry while loading in the washer, resulting to the virus to become airborne and pose a health hazard to all.
POST HANDLING: For customers who are part of the high risk group or have comorbidities, as added precaution, the customer may isolate items after wash-dry-fold service in the plastic packaging for 3-days under room temperature to safeguard against COVID.
We want all our protocols to be proven WRONG, but cannot afford that the protocols are proven RIGHT and knowingly exposed our customers and staff to harm.