To allow our Customer Service Representatives to address customer feedback and avoid miscommunication, we are requesting the customer to document in the form below the feedback or complaint. As a matter of policy, our Company avoids verbal communication to prevent a "He-said She-Said" scenario which may worsen an already precarious situation.
We request for the understanding of the customer that like any business concern, all feedbacks, complaints, and claims are investigated. The investigation will then be presented to the Management Team, and any settlement will be based on the Service Policy posted at the Branch beside the Price List and also printed on the Claim Stub above the "Customer Conforme:" signature box.
METROPOLE Laundry & Dry-Cleaners’ Inc. requests to please afford us Seven(7) Working days to investigate the matter at hand. A Customer Service Representative will send an emailed reply within 72hours to confirm the receipt of the Feedback Form. For any questions or any follow-up regarding this incident, please send us an email at firstname.lastname@example.org. Thank you.